Documentation Index
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Getting Started

What can Magica do, and which tasks is it best at?
Can I try it out before I decide to pay?
Can I use Magica on mobile and desktop?
Do you have tutorials to help me get started?
Does Magica only work inside chat?
Galaxy is rebranded as Magica ✨
How do I get free reward credits?
How do I use Magica?
How is this so cheap? What’s the catch?
I’m not tech-savvy… will this be too complicated for me?
Is Magica a virtual employee, and who is it built for?
Should I use Super Agent, Nodes, API, or MCP?
What can individuals use Magica for?
What can teams and businesses use Magica for?
What is Magica: a chatbot, AI agent, or virtual employee?

Account & Platform Features

Are there tools that generate videos longer than 5 seconds?
Are these free plans, paid plans, or time sharing?
Can I change my email address?
Can I delete my personal account if my company team account uses the same email?
Can I provide AI context about me for better responses?
Can I switch to Dark Mode?
Can I upload an Excel file and get results for all items?
Can I use generated images and videos commercially?
Can Magica build apps, websites, and code?
Can Magica complete multi-step work without me supervising every click?
Can Magica create documents, presentations, and spreadsheets?
Can Magica make purchases or take sensitive account actions?
Can Magica send email and work with Google Drive?
Do your AI models have internet access?
How can I request a new feature?
How can I review, control, or change an agent task?
How can I save my prompts?
How can I set default AI model on page load so it remembers what AI model I used?
How do I access my generation history?
How do I add a memory?
How do I delete my Magica account?
How do I recover my password?
Can Magica fully operate a web browser and use logged-in websites?
How does the Magica integration work?
How is Magica different from a traditional automation tool?
How long does video generation take?
How to generate an image from an existing image?
I'm having trouble logging in
Is there a mobile app?
My memory is full — how do I get more space?
The output is low quality or not as expected
What are Nodes and the Playground?
What are Projects in Magica?
What are the features of Magica?
What does error code 422 mean?
What happens to my existing paid accounts at ChatGPT and others?
What is Magica's Super Agent, and how do tasks work?
What is the Library, and where do my files go?
What is the Memories feature in Chat?
What models are used in Agent Chat?
When I sign in, it says I have been banned
Where is the logout button?

Billing & Subscription

Can I get a refund?
Do I get Magica free with my Samsung Galaxy phone?
Do you accept PayPal?
Do you offer discounts for non-profits and educational organizations?
How can I get an invoice or update details on the invoice?
How to cancel my subscription?
How to get started with a team plan?
I subscribed but credits or subscription aren't showing
I'm subscribed but it keeps prompting me to add credits
My card got charged twice or multiple times
My payment is being declined by Stripe
Team Plans vs Individual Plans — which is best?
Unauthorized charges — I never signed up
What companies have partnered with Magica?
What happens if I cancel?

Credits & Usage Tracking

A tool used millions of credits but didn't produce any output
Can I know upfront how many credits a task will use?
Do I get charged for failed generations?
Do unused credits roll over?
How do credits work?
Is there somewhere I can go to check credit usage?
When do credits renew?
Why am I prompted to buy more credits when I still have millions?
Why are some features asking me to upgrade after I already paid?

Data Privacy & Security

Are the generated videos and images visible to the public?
Do you use my data to train your tool?
Is there SOC2 and GDPR compliance for Magica?
What data does Magica store, and how can I control access?

Integrations & API

Do you have an API?
Do you have an MCP server?
Which apps can I connect to Magica, and how do integrations work?
Should I use the API or MCP?

Troubleshooting & Technical Issues

Getting an error — what should I do?
How do I start a support ticket?
How do I talk to a real person?
How do I unsubscribe from the newsletter?
I can't access the Prompt Library
I purchased the Unfair Advantage add-on. How do I access it?

Affiliate Program

A referral isn't showing in my affiliate dashboard
Are add-on credits included in affiliate commissions?
Do I earn commissions from both website and mobile app?
How can I track my affiliate sales?
How do I get my Magica affiliate link?

Troubleshooting & Technical Issues

How do I start a support ticket?

Raise a ticket at magica.com/support with as much detail as possible. Mobile app users can email support@magica.com.

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