# Magica Help Center

> Guides and answers for Magica account access, billing, credits, tools, privacy, and troubleshooting.

## Docs

- [Are there tools that generate videos longer than 5 seconds?](https://helpdesk.magica.com/account-and-platform-features/are-there-tools-that-generate-videos-longer-than-5-seconds.md)
- [Are these free plans, paid plans, or time sharing?](https://helpdesk.magica.com/account-and-platform-features/are-these-free-plans-paid-plans-or-time-sharing.md)
- [Can I change my email address?](https://helpdesk.magica.com/account-and-platform-features/can-i-change-my-email-address.md)
- [Can I delete my personal account if my company team account uses the same email?](https://helpdesk.magica.com/account-and-platform-features/can-i-delete-my-personal-account-if-my-company-team-account-uses-the-same-email.md)
- [Can I generate headshots with 2 people in the photo?](https://helpdesk.magica.com/account-and-platform-features/can-i-generate-headshots-with-2-people-in-the-photo.md)
- [Can I provide AI context about me for better responses?](https://helpdesk.magica.com/account-and-platform-features/can-i-provide-ai-context-about-me-for-better-responses.md)
- [Can I switch to Dark Mode?](https://helpdesk.magica.com/account-and-platform-features/can-i-switch-to-dark-mode.md)
- [Can I upload an Excel file and get results for all items?](https://helpdesk.magica.com/account-and-platform-features/can-i-upload-an-excel-file-and-get-results-for-all-items.md)
- [Can I use generated images and videos commercially?](https://helpdesk.magica.com/account-and-platform-features/can-i-use-generated-images-and-videos-commercially.md)
- [Do your AI models have internet access?](https://helpdesk.magica.com/account-and-platform-features/do-your-ai-models-have-internet-access.md)
- [How can I request a new feature?](https://helpdesk.magica.com/account-and-platform-features/how-can-i-request-a-new-feature.md)
- [How can I save my prompts?](https://helpdesk.magica.com/account-and-platform-features/how-can-i-save-my-prompts.md)
- [How can I set default AI model on page load so it remembers what AI model I used?](https://helpdesk.magica.com/account-and-platform-features/how-can-i-set-default-ai-model-on-page-load-so-it-remembers-what-ai-model-i-used.md)
- [How do I access my generation history?](https://helpdesk.magica.com/account-and-platform-features/how-do-i-access-my-generation-history.md)
- [How do I add a memory?](https://helpdesk.magica.com/account-and-platform-features/how-do-i-add-a-memory.md)
- [How do I delete my Magica account?](https://helpdesk.magica.com/account-and-platform-features/how-do-i-delete-my-magica-account.md)
- [How do I recover my password?](https://helpdesk.magica.com/account-and-platform-features/how-do-i-recover-my-password.md)
- [How does the Magica integration work?](https://helpdesk.magica.com/account-and-platform-features/how-does-the-magica-integration-work.md)
- [How long do my generation history stay visible?](https://helpdesk.magica.com/account-and-platform-features/how-long-do-my-generation-history-stay-visible.md)
- [How long does it take to get headshots?](https://helpdesk.magica.com/account-and-platform-features/how-long-does-it-take-to-get-headshots.md)
- [How long does video generation take?](https://helpdesk.magica.com/account-and-platform-features/how-long-does-video-generation-take.md)
- [How to generate an image from an existing image?](https://helpdesk.magica.com/account-and-platform-features/how-to-generate-an-image-from-an-existing-image.md)
- [I want to create a digital clone of myself](https://helpdesk.magica.com/account-and-platform-features/i-want-to-create-a-digital-clone-of-myself.md)
- [I'm having trouble logging in](https://helpdesk.magica.com/account-and-platform-features/im-having-trouble-logging-in.md)
- [Is there a mobile app?](https://helpdesk.magica.com/account-and-platform-features/is-there-a-mobile-app.md)
- [Looking for a watermark remover?](https://helpdesk.magica.com/account-and-platform-features/looking-for-a-watermark-remover.md)
- [My memory is full — how do I get more space?](https://helpdesk.magica.com/account-and-platform-features/my-memory-is-full-how-do-i-get-more-space.md)
- [The output is low quality or not as expected](https://helpdesk.magica.com/account-and-platform-features/the-output-is-low-quality-or-not-as-expected.md)
- [What are the features of Magica?](https://helpdesk.magica.com/account-and-platform-features/what-are-the-features-of-magica.md)
- [What does error code 422 mean?](https://helpdesk.magica.com/account-and-platform-features/what-does-error-code-422-mean.md)
- [What happens to my existing paid accounts at ChatGPT and others?](https://helpdesk.magica.com/account-and-platform-features/what-happens-to-my-existing-paid-accounts-at-chatgpt-and-others.md)
- [What is the Memories feature in Chat?](https://helpdesk.magica.com/account-and-platform-features/what-is-the-memories-feature-in-chat.md)
- [What models are used in Agent Chat?](https://helpdesk.magica.com/account-and-platform-features/what-models-are-used-in-agent-chat.md)
- [When I sign in, it says I have been banned](https://helpdesk.magica.com/account-and-platform-features/when-i-sign-in-it-says-i-have-been-banned.md)
- [Where is the logout button?](https://helpdesk.magica.com/account-and-platform-features/where-is-the-logout-button.md)
- [A referral isn't showing in my affiliate dashboard](https://helpdesk.magica.com/affiliate-program/a-referral-isnt-showing-in-my-affiliate-dashboard.md)
- [Are add-on credits included in affiliate commissions?](https://helpdesk.magica.com/affiliate-program/are-add-on-credits-included-in-affiliate-commissions.md)
- [Do I earn commissions from both website and mobile app?](https://helpdesk.magica.com/affiliate-program/do-i-earn-commissions-from-both-website-and-mobile-app.md)
- [How can I track my affiliate sales?](https://helpdesk.magica.com/affiliate-program/how-can-i-track-my-affiliate-sales.md)
- [How do I get my Magica affiliate link?](https://helpdesk.magica.com/affiliate-program/how-do-i-get-my-magica-affiliate-link.md)
- [Can I get a refund?](https://helpdesk.magica.com/billing-and-subscription/can-i-get-a-refund.md)
- [Can I share my Lifetime subscription with team members?](https://helpdesk.magica.com/billing-and-subscription/can-i-share-my-lifetime-subscription-with-team-members.md)
- [Do I get Magica free with my Samsung Galaxy phone?](https://helpdesk.magica.com/billing-and-subscription/do-i-get-magica-free-with-my-samsung-galaxy-phone.md)
- [Do you accept PayPal?](https://helpdesk.magica.com/billing-and-subscription/do-you-accept-paypal.md)
- [Do you offer discounts for non-profits and educational organizations?](https://helpdesk.magica.com/billing-and-subscription/do-you-offer-discounts-for-non-profits-and-educational-organizations.md)
- [Does Lifetime mean unlimited credits?](https://helpdesk.magica.com/billing-and-subscription/does-lifetime-mean-unlimited-credits.md)
- [How can I get an invoice or update details on the invoice?](https://helpdesk.magica.com/billing-and-subscription/how-can-i-get-an-invoice-or-update-details-on-the-invoice.md)
- [How do I upgrade to lifetime access?](https://helpdesk.magica.com/billing-and-subscription/how-do-i-upgrade-to-lifetime-access.md)
- [How to cancel my subscription?](https://helpdesk.magica.com/billing-and-subscription/how-to-cancel-my-subscription.md)
- [How to get started with a team plan?](https://helpdesk.magica.com/billing-and-subscription/how-to-get-started-with-a-team-plan.md)
- [I subscribed but credits or subscription aren't showing](https://helpdesk.magica.com/billing-and-subscription/i-subscribed-but-credits-or-subscription-arent-showing.md)
- [If I sign up now, is the discount forever?](https://helpdesk.magica.com/billing-and-subscription/if-i-sign-up-now-is-the-discount-forever.md)
- [If I upgrade to Lifetime, will I get a refund for my yearly subscription?](https://helpdesk.magica.com/billing-and-subscription/if-i-upgrade-to-lifetime-will-i-get-a-refund-for-my-yearly-subscription.md)
- [I'm subscribed but it keeps prompting me to add credits](https://helpdesk.magica.com/billing-and-subscription/im-subscribed-but-it-keeps-prompting-me-to-add-credits.md)
- [My card got charged twice or multiple times](https://helpdesk.magica.com/billing-and-subscription/my-card-got-charged-twice-or-multiple-times.md)
- [My payment is being declined by Stripe](https://helpdesk.magica.com/billing-and-subscription/my-payment-is-being-declined-by-stripe.md)
- [Team Plans vs Individual Plans — which is best?](https://helpdesk.magica.com/billing-and-subscription/team-plans-vs-individual-plans-which-is-best.md)
- [Unauthorized charges — I never signed up](https://helpdesk.magica.com/billing-and-subscription/unauthorized-charges-i-never-signed-up.md)
- [What companies have partnered with Magica?](https://helpdesk.magica.com/billing-and-subscription/what-companies-have-partnered-with-magica.md)
- [What happens if I cancel?](https://helpdesk.magica.com/billing-and-subscription/what-happens-if-i-cancel.md)
- [Will I always have access to the latest AI models with lifetime?](https://helpdesk.magica.com/billing-and-subscription/will-i-always-have-access-to-the-latest-ai-models-with-lifetime.md)
- [A tool used millions of credits but didn't produce any output](https://helpdesk.magica.com/credits-and-usage-tracking/a-tool-used-millions-of-credits-but-didnt-produce-any-output.md)
- [Can I know upfront how many credits a task will use?](https://helpdesk.magica.com/credits-and-usage-tracking/can-i-know-upfront-how-many-credits-a-task-will-use.md)
- [Do I get charged for failed generations?](https://helpdesk.magica.com/credits-and-usage-tracking/do-i-get-charged-for-failed-generations.md)
- [Do unused credits roll over?](https://helpdesk.magica.com/credits-and-usage-tracking/do-unused-credits-roll-over.md)
- [How do credits work?](https://helpdesk.magica.com/credits-and-usage-tracking/how-do-credits-work.md)
- [Is there somewhere I can go to check credit usage?](https://helpdesk.magica.com/credits-and-usage-tracking/is-there-somewhere-i-can-go-to-check-credit-usage.md)
- [When do credits renew?](https://helpdesk.magica.com/credits-and-usage-tracking/when-do-credits-renew.md)
- [Why am I prompted to buy more credits when I still have millions?](https://helpdesk.magica.com/credits-and-usage-tracking/why-am-i-prompted-to-buy-more-credits-when-i-still-have-millions.md)
- [Why are some features asking me to upgrade after I already paid?](https://helpdesk.magica.com/credits-and-usage-tracking/why-are-some-features-asking-me-to-upgrade-after-i-already-paid.md)
- [Why did the headshot generator consume so many credits?](https://helpdesk.magica.com/credits-and-usage-tracking/why-did-the-headshot-generator-consume-so-many-credits.md)
- [Are the generated videos and images visible to the public?](https://helpdesk.magica.com/data-privacy-and-security/are-the-generated-videos-and-images-visible-to-the-public.md)
- [Do you use my data to train your tool?](https://helpdesk.magica.com/data-privacy-and-security/do-you-use-my-data-to-train-your-tool.md)
- [Is there SOC2 and GDPR compliance for Magica?](https://helpdesk.magica.com/data-privacy-and-security/is-there-soc2-and-gdpr-compliance-for-magica.md)
- [Can I try it out before I decide to pay?](https://helpdesk.magica.com/getting-started/can-i-try-it-out-before-i-decide-to-pay.md)
- [Can I use Magica on mobile and desktop?](https://helpdesk.magica.com/getting-started/can-i-use-magica-on-mobile-and-desktop.md)
- [Do you have tutorials to help me get started?](https://helpdesk.magica.com/getting-started/do-you-have-tutorials-to-help-me-get-started.md)
- [Galaxy is rebranded as Magica ✨](https://helpdesk.magica.com/getting-started/galaxy-is-rebranded-as-magica.md)
- [How do I get free reward credits?](https://helpdesk.magica.com/getting-started/how-do-i-get-free-reward-credits.md)
- [How is this so cheap? What’s the catch?](https://helpdesk.magica.com/getting-started/how-is-this-so-cheap-whats-the-catch.md)
- [I’m not tech-savvy… will this be too complicated for me?](https://helpdesk.magica.com/getting-started/im-not-tech-savvy-will-this-be-too-complicated-for-me.md)
- [What can I do with Magica?](https://helpdesk.magica.com/getting-started/what-can-i-do-with-magica.md)
- [Do you have an API?](https://helpdesk.magica.com/integrations-and-api/do-you-have-an-api.md)
- [Do you have an MCP server?](https://helpdesk.magica.com/integrations-and-api/do-you-have-an-mcp-server.md)
- [Chat with PDF not working](https://helpdesk.magica.com/troubleshooting-and-technical-issues/chat-with-pdf-not-working.md)
- [Getting an error — what should I do?](https://helpdesk.magica.com/troubleshooting-and-technical-issues/getting-an-error-what-should-i-do.md)
- [How do I start a support ticket?](https://helpdesk.magica.com/troubleshooting-and-technical-issues/how-do-i-start-a-support-ticket.md)
- [How do I talk to a real person?](https://helpdesk.magica.com/troubleshooting-and-technical-issues/how-do-i-talk-to-a-real-person.md)
- [How do I unsubscribe from the newsletter?](https://helpdesk.magica.com/troubleshooting-and-technical-issues/how-do-i-unsubscribe-from-the-newsletter.md)
- [I can't access the Prompt Library](https://helpdesk.magica.com/troubleshooting-and-technical-issues/i-cant-access-the-prompt-library.md)
- [I purchased the Unfair Advantage add-on. How do I access it?](https://helpdesk.magica.com/troubleshooting-and-technical-issues/i-purchased-the-unfair-advantage-add-on-how-do-i-access-it.md)
- [I'm unable to generate videos or getting an error](https://helpdesk.magica.com/troubleshooting-and-technical-issues/im-unable-to-generate-videos-or-getting-an-error.md)
- [Is Unfair Advantage for lifetime?](https://helpdesk.magica.com/troubleshooting-and-technical-issues/is-unfair-advantage-for-lifetime.md)
- [Music generator not working](https://helpdesk.magica.com/troubleshooting-and-technical-issues/music-generator-not-working.md)
- [Why isn't the Prompt Library included in my Lifetime Access?](https://helpdesk.magica.com/troubleshooting-and-technical-issues/why-isnt-the-prompt-library-included-in-my-lifetime-access.md)

## Optional

- [API/MCP Docs](https://magica.com/docs)