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Getting Started

What can I do with Magica?
Can I try it out before I decide to pay?
Can I use Magica on mobile and desktop?
Do you have tutorials to help me get started?
Galaxy is rebranded as Magica ✨
How do I get free reward credits?
How is this so cheap? What’s the catch?
I’m not tech-savvy… will this be too complicated for me?

Account & Platform Features

Are there tools that generate videos longer than 5 seconds?
Are these free plans, paid plans, or time sharing?
Can I change my email address?
Can I delete my personal account if my company team account uses the same email?
Can I generate headshots with 2 people in the photo?
Can I provide AI context about me for better responses?
Can I switch to Dark Mode?
Can I upload an Excel file and get results for all items?
Can I use generated images and videos commercially?
Do your AI models have internet access?
How can I request a new feature?
How can I save my prompts?
How can I set default AI model on page load so it remembers what AI model I used?
How do I access my generation history?
How do I add a memory?
How do I delete my Magica account?
How do I recover my password?
How does the Magica integration work?
How long do my generation history stay visible?
How long does it take to get headshots?
How long does video generation take?
How to generate an image from an existing image?
I want to create a digital clone of myself
I'm having trouble logging in
Is there a mobile app?
Looking for a watermark remover?
My memory is full — how do I get more space?
The output is low quality or not as expected
What are the features of Magica?
What does error code 422 mean?
What happens to my existing paid accounts at ChatGPT and others?
What is the Memories feature in Chat?
What models are used in Agent Chat?
When I sign in, it says I have been banned
Where is the logout button?

Billing & Subscription

Can I get a refund?
Can I share my Lifetime subscription with team members?
Do I get Magica free with my Samsung Galaxy phone?
Do you accept PayPal?
Do you offer discounts for non-profits and educational organizations?
Does Lifetime mean unlimited credits?
How can I get an invoice or update details on the invoice?
How do I upgrade to lifetime access?
How to cancel my subscription?
How to get started with a team plan?
I subscribed but credits or subscription aren't showing
If I sign up now, is the discount forever?
If I upgrade to Lifetime, will I get a refund for my yearly subscription?
I'm subscribed but it keeps prompting me to add credits
My card got charged twice or multiple times
My payment is being declined by Stripe
Team Plans vs Individual Plans — which is best?
Unauthorized charges — I never signed up
What companies have partnered with Magica?
What happens if I cancel?
Will I always have access to the latest AI models with lifetime?

Credits & Usage Tracking

A tool used millions of credits but didn't produce any output
Can I know upfront how many credits a task will use?
Do I get charged for failed generations?
Do unused credits roll over?
How do credits work?
Is there somewhere I can go to check credit usage?
When do credits renew?
Why am I prompted to buy more credits when I still have millions?
Why are some features asking me to upgrade after I already paid?
Why did the headshot generator consume so many credits?

Data Privacy & Security

Are the generated videos and images visible to the public?
Do you use my data to train your tool?
Is there SOC2 and GDPR compliance for Magica?

Integrations & API

Do you have an API?
Do you have an MCP server?

Troubleshooting & Technical Issues

Chat with PDF not working
Getting an error — what should I do?
How do I start a support ticket?
How do I talk to a real person?
How do I unsubscribe from the newsletter?
I can't access the Prompt Library
I purchased the Unfair Advantage add-on. How do I access it?
I'm unable to generate videos or getting an error
Is Unfair Advantage for lifetime?
Music generator not working
Why isn't the Prompt Library included in my Lifetime Access?

Affiliate Program

A referral isn't showing in my affiliate dashboard
Are add-on credits included in affiliate commissions?
Do I earn commissions from both website and mobile app?
How can I track my affiliate sales?
How do I get my Magica affiliate link?

Troubleshooting & Technical Issues

Chat with PDF not working

Documentation Index
Fetch the complete documentation index at: https://helpdesk.magica.com/llms.txt
Use this file to discover all available pages before exploring further.

Please share the PDF file you’re trying to upload so our tech team can investigate.

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